To ensure efficient and stable equipment operation and uphold the "customer-centric" service philosophy, the elite after-sales team of Qingdao Novker Communication Technology Co., Ltd. recently launched a comprehensive "Wholehearted Protection" initiative. They traveled to 16 cities in Anhui Province, visiting customer sites to provide professional equipment inspection, upgrade, and maintenance services for Anhui Telecom.

This action focuses on three core services:

Comprehensive and in-depth inspection: The after-sales team conducts precise testing and health assessment of equipment operating status, accurately identifies potential hazards, establishes detailed equipment records, and provides solid data support for subsequent services.

Efficient and intelligent upgrade: Strictly follow product upgrade specifications to ensure continuous optimization of equipment performance and effectively enhance user experience.

Preventive maintenance: Conduct standardized maintenance operations such as deep dust removal, electrode maintenance and inspection, as well as cleaning of the mold slot and fiber presser foot on core equipment, to extend equipment service life and minimize the risk of sudden failures.

Action highlights:

Comprehensive coverage, meticulous attention: Our service scope spans 16 cities in Anhui Province, ensuring that all Anhui Telecom partner sites within the province receive the same professional and efficient NOK service guarantee.

Proactive service, preparing for the rainy day: Shift from reactive response to proactive action. Through systematic inspections and preventive maintenance, we can nip faults in the bud, significantly enhancing equipment reliability.

Expertise and experience: Our team members are all senior engineers from Nock Communication. With their profound understanding of Nock equipment and extensive practical experience, they ensure precise and accurate service operations, and solve problems in one step.

      During the maintenance process, the after-sales team also provided patient and detailed answers and training to various questions raised by customers. At the same time, based on their actual working environment, they provided solutions to different situations that the equipment might encounter. It is worth emphasizing that, thanks to the excellent quality and durable characteristics of Novker communication equipment, the equipment is generally in good operating condition with basically no damage. In particular, the H280 product is highly praised by frontline installation and maintenance personnel.

      Qingdao Novker Communication has always regarded customer satisfaction as its highest mission. The after-sales inspection conducted by Anhui Telecom this time is not only a comprehensive health management of the equipment, but also a solemn commitment and solid feedback from Nock to its customers.